BGS SOLUTION (001469280-P) was incorporated in Malaysia and registered with SURUHANJAYA SYARIKAT MALAYSIA as a sole proprietor company on the 9th day of March, 2004.

The company core business is to act as a dealer and offer a wide range of computers and communication products to the corporate and end users. Besides, the company’s personnel also have more than 25 years experience in repairing computers, computer parts, projector and all forms of electronics gadgets.

BGS SOLUTION is the objective to manage and operate a one stop computer and information technology solution provider that prioritizes on efficiency, convenience and customer experience. BGS SOLUTION aims to offer extensive range of quality products competitively without compromise of the highest level of service to target corporate professionals, home users or even students. The company has successfully set up a service center to focus on better customer service by
offering maintenance and repair to our customers.

From our humble beginning, BGS SOLUTION is rapidly expanding our customer base from end users, corporate sector to the government departments.

The BGS SOLUTION team works hard to meet the needs of each customer with carefully tailored solutions and our success is also the result of the strong relationship with our Vendors, Distributors and Resellers.

VISION

BGS’s principal vision is to provide total Customer Satisfaction and quality products which in the context of our business and to be the market leader and a household name in Malaysia in providing information technology solutions and the highest level of service commitment to our customers

MISSION

1) To obtain 100% customer satisfaction in terms of quality, price and service.

2) To effectively maintain an excellent reputation in service and support that
keeps our customers coming back.   

CORPORATE CULTURE

In BGS our culture drives everything we do.
The greatest benefit of our culture is the close knit relationship between employer and employee where an open door concept is applied. By believing in this, this allows us to react to situation faster and work on the solution on the timely manner. Each and every employee has to be happy, relax and friendly that leads to having a sense of belonging in the company like a family. There is no formality between the owner and employees. All employees are treated like family. The greatest benefit of our culture is the ability to directly drive positive customer interaction as we organize our company around our customers direct and indirectly.

Strong teamwork is crucial to provide customers with our commitment, reliability and effectiveness in addressing customer satisfaction. Strong team spirit is built within the staffs to ensure the bond between employees is close in order for them to share best practices in offering the best services to the customers. All staffs are committed to provide our customers with quality products and prompt services coupled with total solutions to meet their needs. Teamwork is also integral part to achieve company targets where we collaborate with suppliers.

BGS has a dress code.

where uniform is required for salespersons and technicians during working hours to show a corporate identity to customers at large. They must wear uniform in order to represent the company image as well as to show our professionalism in providing superior service to the customers.

ORGANISATION

BGS has a total number of Twelve (12) employees who directly and indirectly involve in the daily sales, marketing, repairing and servicing activities. The sales and Technical personnel who are well trained and has the product knowledge to support the daily customer queries.

SERVICES OFFERED

To maximize the customer satisfaction, BGS strongly emphasize after sales service support to keep the customers confident in our company. Few departments have been set upto attend to the after sales queries. The function of these departments is to respond to the customer enquiries, repair and maintenance of computer and other products through our Direct Helpdesk Support where is provisioned for a quick fix response upfront be it Softwares or Hardwares.

DESKTOP PC / SERVER DEPARTMENT

NOTEBOOK / LAPTOP COMPUTER DEPARTMENT.

PROJECTOR/ LCD MONITOR DEPARTMENT.

PRINTER DEPARTMENT.